Office Communicator 2007 and Outlook 2007 Integration Error

I have seen cases where Office Communicator 2007 users experience the following error: “There was a problem connecting to Microsoft office outlook. Your profile is not configured correctly. contact your system administrator with this information” (a yellow exclamation is also show in the Communicator icon with the text “Outlook Integration Error”).

This error is usually a result of the email address in the Outlook profile not matching the SIP address in Communicator. A common cause of this is that the default Outlook profile does not have a matching email and SIP address.

I have heard of a few cases where this error still happens despite the SIP address and email address matching. In several cases, the user had the Microsoft Exchange 2007 Management Console installed, and running fixmapi.exe (http://support.microsoft.com/kb/256946) resolved the issue.

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