In case you missed this recent post on the Office Communicator Team Blog, there is great new troubleshooting feature in Office Communicator R2. You can CTRL-right-click on the Communicator R2 icon in the taskbar notification area and select “Configuration Information…” (just like the similar feature in Microsoft Outlook), to get realtime client configuration information.
Based on my troubleshooting experiences, the following information will be particularly useful:
- The server, port, and mode (TCP or TLS) that the client is currently connected to (”Server SIP URI”).
- The status of the Exchange mailbox integration to get free/busy information (”MAPI Information”).
- Whether the user has valid credentials for the A/V Edge Server (”MRAS Server” – look at the Status column).
- The address used to download the Address Book (”GAL Status”).
- The URL used for the Address Book download (”URL Internal From Server”).
- The URL used to expand Distribution Groups (”URL External From Server”).
- Whether the user is connected to the internal OCS server, or through the Edge (”Inside User Status”).
- Whether the user is connected via TLS or TCP (”SIP Server URI” – look at the Status column).
There is a copy button, which makes communicating this information with others really easy.
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