One of the first things that should be done when debugging any client side issues with Office Communicator, Office Live Meeting, or the Office Live Meeting Outlook Add-In is to know what versions of each client the user is running.
Rather than have the user open each application and do a “Help | About” and tediously [...]
Here is a recent Live Meeting issue that I wanted to make people aware of. While looking at reports of Live Meeting usage (using the MessageStats Report Pack for OCS from Quest Software), it showed some Live Meetings were taking upwards of 3+ hours, when we had first-hand knowledge that the meeting ‘ended’ after 30 [...]
Earlier this year, while trying to solve some Live Meeting audio and video issues, I came across an OCS resource kit tool called the “PreCallDiagnosticTool”. It is a Windows application that installs on the end user PC and will help assess the impact network conditions will have on audio quality. The only downside? It was only [...]
I have heard and read some confusion lately regarding the availability of a Microsoft Office Live Meeting Web Access client. To clarify, there is such a client, but it cannot be used for on-premise OCS deployments; only for the hosted Microsoft Office Online Live Meeting Service.
There are some key features not currently available in the [...]
I was recently involved in a situation where the SIP domain was different from the internal AD domain. This could be the case if your organization supports multiple SIP domains, or you have a “split-brain” DNS configuration (i.e. there is one DNS zone for the outside world such as “example.com”, and another DNS zone used [...]